MrJunk® Privacy Policy: Your Data, Your Rights, Our Promise
Look, privacy policies aren’t exactly exciting reading material, but they’re essential. And since we’ve been serving Missouri and Illinois families and businesses since 2005, we figure you deserve to know exactly what we do with your information when you contact us for junk removal services.
Here’s the deal: we collect only what we need to provide great service, we never sell your data to anyone (seriously, never), and we’re completely transparent about how we use the information you share with us. Whether you’re calling from Columbia, texting from Lake of the Ozarks, or filling out our online form from St. Louis, your privacy matters to us.
This policy explains what information we collect, how we use it, who we share it with (spoiler: practically nobody), and how you can control your data. We’ve written this in plain English because legal jargon helps nobody, and we believe in being straightforward about everything we do.
Last Updated: September 2025
Quick Data Collection Summary
Here’s a snapshot of what we collect and why it matters:
| Data Type | Purpose | Shared With |
| Name, Email, Phone | Service quotes, scheduling, communication | Only internal team + your local area owner |
| Address, Location | Service scheduling, route optimization | Your local area owner only |
| Uploaded Photos | Accurate estimates for your project | Internal use only, never shared |
| Cookies, IP Address | Website analytics, user experience | Google Analytics, Facebook/Meta for ads |
| Device, Browser Info | Site optimization, technical support | Analytics platforms only |
Bottom line: We collect what we need to serve you better, and we don’t sell anything to data brokers or third-party marketers. Period.
What Information We Collect
Information You Give Us Directly
When you contact MrJunk® for service, you voluntarily provide information that helps us help you:
- Contact details: Name, phone number, email address, and property address
- Service information: What items you need removed, project details, scheduling preferences
- Photos: Images of items or spaces you upload for more accurate estimates
- Messages: Any additional details you share through contact forms, texts, or phone calls
- Payment information: When you pay for services (though we primarily accept cash and checks)
Information We Collect Automatically
Like most websites, ours automatically collects some technical information when you visit:
- Device and browser information: What type of device you’re using, browser version, operating system
- Usage data: Which pages you visit, how long you stay, where you came from (like Google search or Facebook)
- Location data: General location based on IP address (we’re not tracking your exact GPS coordinates)
- Cookies and tracking: Small files that help our website work better and remember your preferences
Analytics and Advertising Tools We Use
We use common tools to understand how people use our website and to reach potential customers:
- Google Analytics: Helps us understand website traffic and user behavior
- Google Ads: Allows us to show relevant ads to people searching for junk removal services
- Facebook/Meta Pixel: Enables us to reach people on Facebook and Instagram who might need our services
- Website optimization tools: Help us improve site performance and user experience
These tools collect standard web data like page views, click patterns, and general demographic information, but they don’t give us access to your personal messages or sensitive information.
How We Use Your Information
We use the information you provide for straightforward business purposes:
Primary Service Uses
- Scheduling and coordination: Getting our crews to the right place at the right time
- Communication: Responding to your requests, providing estimates, confirming appointments
- Service delivery: Making sure we bring the right equipment and crew size for your project
- Customer support: Following up on service, addressing questions or concerns
- Documentation: Keeping records for business operations and any insurance requirements
Business Operations
- Website improvement: Understanding how people use our site so we can make it more helpful
- Service area optimization: Knowing where demand is highest so we can serve customers better
- Marketing effectiveness: Measuring which advertising efforts actually help people find us
- Quality assurance: Tracking customer satisfaction and service outcomes
Optional Marketing Communications
With your permission, we may use your contact information to:
- Send helpful tips about decluttering or preparation for junk removal
- Notify you about seasonal promotions or service updates
- Follow up on completed projects to ensure satisfaction
- Share information about additional services you might find useful
Important: All marketing communications are optional, and you can opt out anytime by calling us, emailing, or clicking unsubscribe links.
Who We Share Information With
We DON’T Sell Your Data
Let’s be crystal clear about this: We never, ever sell your personal information to data brokers, marketing companies, or anyone else. Not for money, not for trade, not for any reason. Your data isn’t a product to us—it’s information you’ve trusted us with to provide better service.
Limited Sharing for Service Delivery
We do share relevant information with a very small group of people who need it to serve you:
- Local area owners: Dax (Columbia/Central Missouri), Chris (Lake Ozark/Jefferson City), or Trevor (St. Louis/St. Charles/Alton IL) get your service request details so they can coordinate your project
- Crew members: The team coming to your property gets basic job details—location, scope of work, special instructions
- Service providers: Companies that help us operate our website, process payments, or provide customer support tools
Legal Requirements
We may share information if required by law, such as:
- Court orders or legal proceedings
- Government investigations or regulatory requirements
- Emergency situations involving safety or security
These situations are rare, and we’d notify you unless legally prohibited from doing so.
Cookies and Website Tracking
What Are Cookies?
Cookies are small text files stored on your device when you visit websites. They help websites remember your preferences and provide better user experiences. Think of them like a name tag that helps our website recognize you on return visits.
How We Use Cookies
- Essential cookies: Make our website work properly (like remembering items in your service request form)
- Analytics cookies: Help us understand which pages are most useful and where people might be getting stuck
- Advertising cookies: Allow us to show relevant ads to people who’ve visited our site but haven’t contacted us yet
Your Cookie Choices
You can control cookies through your browser settings:
- Block all cookies: Your browser can refuse all cookies, though this might make some website features unavailable
- Delete existing cookies: Clear cookies already stored on your device
- Manage by site: Allow cookies from some sites but not others
Most browsers also offer “incognito” or “private browsing” modes that don’t store cookies after you close the browser window.
Your Rights and Choices
Access and Correction
You have the right to:
- Review what personal information we have about you
- Correct any inaccurate information in our records
- Update your contact preferences or service details
- Request deletion of your information (with some exceptions for business records)
Communication Preferences
You can control how we communicate with you:
- Opt out of marketing emails: Click unsubscribe links or contact us directly
- Stop promotional texts: Reply “STOP” to any text message or call us
- Update contact methods: Let us know if you prefer email, phone, or text communication
- Frequency adjustments: Tell us if you’re getting too many or too few updates
How to Exercise Your Rights
To make any changes to your information or communication preferences:
- Call us: (573) 886-5865 (answered 24/7 by real people)
- Email us: MrJunkColumbia@gmail.com
- Visit our contact page: Use our online form for detailed requests
- Text us: Same phone number works for text messages
We’ll respond to your request promptly and let you know what we can do.
California Residents (CCPA Notice)
If you live in California, you have additional rights under the California Consumer Privacy Act:
Your California Rights
- Right to know: What personal information we collect, use, and share
- Right to delete: Request deletion of your personal information (with some exceptions)
- Right to opt-out: Stop the “sale” of personal information (though we don’t sell data anyway)
- Right to non-discrimination: We won’t treat you differently for exercising these rights
“Do Not Sell My Personal Information”
Even though we never sell personal data to third parties, California residents can still request that we don’t share information for advertising purposes. Just contact us using any of the methods above and mention that you’re making a California privacy request.
Exercise Your California Rights
Use the same contact methods listed above, but mention that you’re a California resident making a CCPA request. We’ll verify your identity and process your request according to California law requirements.
European Visitors (GDPR Notice)
If you’re visiting from the European Union, here’s what you should know: First and foremost, we do not offer services outside of the United States.
Data Transfer
Your personal information may be transferred to and stored on servers located outside the European Union, primarily in the United States, where our business operates. By using our website and services, you consent to this transfer and processing in accordance with this Privacy Policy.
Legal Basis for Processing
We process your personal data based on:
- Consent: When you voluntarily provide information for service requests
- Legitimate interests: For business operations, website analytics, and customer service
- Contract performance: When we’re providing junk removal services you’ve requested
Your European Rights
Under GDPR, you have rights similar to California residents, plus:
- Right to portability: Get a copy of your data in a commonly used format
- Right to object: Object to certain types of data processing
- Right to restrict processing: Limit how we use your data in certain circumstances
Contact us using the methods above if you’d like to exercise any of these rights.
Data Security
How We Protect Your Information
We use standard security practices to protect your personal information:
- Secure servers: Our website and data storage use encryption and security protocols
- Limited access: Only authorized team members can access customer information
- Regular updates: We keep our systems updated with current security patches
- Staff training: Our team understands the importance of keeping customer information confidential
Realistic Expectations
Here’s the honest truth: no method of data transmission or storage is 100% secure. While we use industry-standard practices to protect your information, we can’t guarantee absolute security. What we can promise is that we take security seriously and continuously work to protect your data.
If we ever experience a security incident that might affect your personal information, we’ll notify you promptly and explain what happened and what we’re doing about it.
Children’s Privacy
Our services aren’t targeted to anyone under 18, and we don’t knowingly collect personal information from minors. If you’re under 18 and need junk removal services, please have a parent or guardian contact us on your behalf.
If we discover that we’ve collected information from someone under 18 without proper parental consent, we’ll delete that information as quickly as possible.
Parents: if you believe your child has provided us with personal information, please contact us immediately so we can address the situation.
Links to Other Websites
Our website may include links to other sites, social media platforms, business partners, or helpful resources related to junk removal and recycling. This Privacy Policy only applies to MrJunk® and our own website.
When you click on external links, you’re subject to those sites’ privacy policies, not ours. We encourage you to read the privacy policies of any websites you visit, especially if you’re providing personal information.
We’re not responsible for the privacy practices of other websites, even if we’ve linked to them or mentioned them on our site.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices, services, or legal requirements. When we make changes, we’ll:
- Update the “Last Modified” date at the top of this page
- Notify active customers about significant changes via email or text
- Post prominent notices on our website if major changes affect how we handle personal information
We encourage you to review this policy periodically, especially if you’re a regular customer or if you’ve recently provided us with personal information.
Contact Us About Privacy
Got questions about this Privacy Policy? Want to exercise your data rights? Just need to update your contact preferences? We’re here to help.
How to Reach Us
- Phone: (573) 886-5865 (answered 24/7 by real people, not robots)
- Email: MrJunkColumbia@gmail.com
- Online: Visit our Contact Page for detailed request forms
- Text: Same phone number works for text messages
What to Include in Privacy Requests
When contacting us about privacy matters, please include:
- Your name and contact information
- Specific request (access, correction, deletion, opt-out, etc.)
- Any relevant details that help us locate your information
- Whether you’re making a California (CCPA) or European (GDPR) request
We’ll respond to privacy requests promptly and walk you through the process.
Other Ways to Reach MrJunk®
- Columbia & Central Missouri: Contact Dax and the headquarters team
- Lake Ozark & Jefferson City: Contact Chris and the Lake region team
- St. Louis, St. Charles & Alton IL: Contact Trevor and the Illinois/Metro team
All privacy requests can be handled through our main number, but you can also reach out to your local area owner directly if you prefer.
Final Thoughts
Privacy doesn’t have to be complicated. We collect what we need to serve you well, we protect what you share with us, and we never sell your information to anyone. If you have questions, concerns, or just want to understand something better, don’t hesitate to contact us.
After 20+ years serving Missouri and Illinois, we’ve learned that trust is built through transparency and consistency. This Privacy Policy is part of that commitment, letting you know exactly how we handle your information so you can make informed decisions about working with us.
Thanks for trusting MrJunk® with your projects and your personal information. We don’t take either responsibility lightly.
Related Pages:
- Contact Us – Get in touch about service or privacy questions
- Terms of Service – Our complete terms and conditions
- About Us – Learn more about our family-owned business
- Service Areas – Find your local MrJunk® team
MrJunk® – Keeping Missouri and Illinois Cleaner and Greener Since 2005
5-Star Rated 1, 2, 3, Process (No Corporate Nonsense)
No hidden fees. No disposal charges. Just one simple price, and we take it all away. We do all the lifting, loading, and hauling so you don’t have to.
MrJunk® – Proven Results Across MO & IL
The numbers don’t lie. When Missouri and Illinois families need junk gone, they call us first, and they keep calling us back. Whether it’s a single broken appliance, hot tub removal, or a complete property transformation, we’ve built our reputation on doing exactly what we promise, when we promise it.
Average Customer Satisfaction Rating
Thousands of Happy Customers
Yelp, FB, Google, Nextdoor , Top Rated® & more…
Family-Owned Junk Removal Experts
Fast & Easy Junk Removal
We’re not just the oldest locally-owned junk removal company in Mid-Missouri, we’re the most trusted. Recommended by neighbors who’ve watched us transform their most overwhelming spaces into clean, organized environments they can’t wait to use again.
Licensed, Insured, & Locally Trusted
We’re the original MrJunk®, not a franchise, not some fly-by-night operation. Dax started this company in Columbia back in 2005, and we’ve been building our reputation one satisfied customer at a time ever since. When you call us, you’re getting the team that’s been perfecting junk removal across Missouri and Illinois for over two decades.
Keeping Missouri & Illinois Cleaner & Greener
We don’t just haul your stuff away and call it a day. After 20+ years in this business, we’ve built partnerships with local charities throughout Missouri and Illinois because we know that one person’s junk is often another family’s treasure. Here’s what actually happens to your stuff: We donate what we can to local organizations, recycle electronics and metals properly, and dispose of the rest responsibly at licensed facilities. Because keeping our communities clean isn’t just good business, it’s what we do!
We’re strong, but we’re not hazmat specialists. Items like lead paint, asbestos, medical waste, chemicals, and other hazardous materials need specialized disposal through certified facilities. We also skip anything with active pest infestations, live electrical connections still wired into your house, and materials that require special permits we don’t carry. But here’s the thing – if we can’t take it, we’ll point you toward the right disposal solution. Most communities have hazardous waste collection events, and we know the proper facilities to recommend.
MrJunk® Serves Over 100 Areas & Locations In Missouri & Illinois With Local Owners
We’ve been serving Missouri and Illinois since 2005, with local owners who actually live in the communities we serve. From Columbia where it all started, to Lake of the Ozarks, St. Louis, and across the river to Illinois – when you call us, you’re getting neighbors who know your area and can be there when you need us. Click on any location below to learn more about MrJunk® in your area and schedule your FREE junk removal estimate.
Look For Us Around Town
You’ll see our trucks all over Missouri and Illinois – we’re out there every day helping families and businesses get their spaces back. Wave if you see us, we’ll definitely wave back. After 20+ years in this business, we’ve learned that the best part isn’t just hauling junk away – it’s seeing people actually use their garages again, or finally have that basement they can walk through without playing Tetris. We’re local, we’re family-owned, and we genuinely enjoy helping our neighbors solve their junk problems. Ready to get your space back? Give us a call. MrJunk® will be there when you need us.
573-886-5865
Thinking About Bringing A MrJunk® To Your Area?
After 20+ years building MrJunk® from a single truck in Columbia to serving communities across Missouri and Illinois, we’ve learned what works. If you’re interested in bringing our proven approach to junk removal to your community, let’s talk.
We’re not a typical franchise operation with massive fees and corporate requirements. We’re looking for the right people who want to build something meaningful in their local area while being part of the MrJunk® family.
Proven business model that’s been working since 2005.- Marketing, training, and support from people who actually run trucks.
- The MrJunk® name and reputation you can build on with a protected area.
5-Star Service Every Single Time!
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